Delivery and Payment
We send all our orders with either The
Courier Guy, Aramex Couriers, Post
Net or Paxi through Pep. We only use the postal service as a very last resort if absolutely no other option is available.
If you wish to make use of a spesific service, please let us know. If we receive no instructions from you, we will use the service of our choice.
We will send you your tracking number as well as a telephone number or website address to track your parcel.
In the event of your parcel going missing or being damaged, you will be responsible
for claiming. Please note that insurance is not automatically included. This service is extra and if you wish to have your parcel insured, you should let us know and we will add the amount for the insurance to your order.
We pack the products as secure as possible to minimize any damage.
Our turnaround time for items are ±48hours, unless otherwise indicated.
Delivery times are as follows:
Post Office: 5 - 8 working days
The Courier Guy: 1 - 3 days, depending on location
PostNet to PostNet: 3 - 4 days, depending on location
Couriers: 2 - 4 days, depending on location
Paxi: 7 - 10 days, depending on location
An indication of the relevant delivery fees are given below:
INSURED POST
The minimum amount of R80-00 will be added to your parcel. The bigger the order, the higher the amount will be.
This is to cover postage and handling fees. This is for standard insured post. You should be able to collect your parcel from the post office in 3-5 working days.
Please note: We advice against using the post office. If you still wish to make use of the post office, we take absolutely no responsibility for parcels not being delivered or going missing. We also do not submit claims on your behalf. You will be responsible for claiming from the post office should it be necessary.
THE COURIER GUY
If you would like to make use of The Courier Guy, the amount added to your order will depend on the size and weight of your parcel, the delivery method you choose as well as your location. The minimum amount will be approximately R150-00 per parcel for main areas. Outlying areas are more expensive. If you use this courier service, you should receive your parcel in 3 working days. The Courier Guy delivers countrywide.
Please note: As a rule we do not make use of The Courier Guy anymore as their rates are very high at the moment. If you prefer that we use them please leave a message at check out and we will quote you on The Courier Guy via email.
COURIER DELIVERY
The minimum amount of R100-00 will be added to your parcel.
POSTNET TO POSTNET
With Postnet the price will be R115-00 for a parcel of up to 5kg. If your parcel weighs more than 5kg, we will adjust your postage fee manually to reflect the new price. This is a Postnet to Postnet service. They do NOT deliver to your door. You will have to pick up the parcel at your nearest PostNet centre. You should be able to collect your parcel from Postnet within 4 working days.
PAXI
Paxi charges R60-00 for an A3 satchel. With Paxi you collect your parcel from Pep.
If you are not sure which shipping option to choose, please choose THE FLAT RATE SHIPPING option and we will quote you on the available options after we've packed your order.
Please note that whatever option you choose on checkout, we reserve the right to adjust the quote after we've packed and weighed your parcel. We will inform you of the new amount due when we are done packing your order, if necessary. For instance if you choose Fastway couriers and you are not on their route, we will inform you and give you the chance to choose a different option. If you choose Aramex up to 3kg, and your parcel weighs more, we will inform you and you can decide what you want to do.
If we receive no instructions from you as to what service to use, we will use the service of our choice.
Our postage fees include packing material as well and is NON negotiable. If you are not happy with our delivery fees, you are more than welcome to send your own courier to pick up your parcel from us.
Delivery times are estimates only, and we are not liable for any late deliveries. We are also not liable for parcels lost by the post office or the courier service. It is your responsibility to claim from the post office in case of parcels going missing. Please note that after your parcel has left us by either being collected by the courier company or being dropped of at the post office, we have NO further control over the parcel. Delivery is the responsibility of the said company and you should contact them should you have a problem.
Ownership of the items are passed on to you as soon as we've received payment and the parcel has left our premises.
When
we receive your order, we pack it and when we are done, we notify you
of the amount due and send you our banking details. You can make
payment by cash deposit, electronic funds transfer, ATM transfer or payment via Payfast with your debit or credit card or any of the following store cards: Game, Makro, Cape Union Mart, RCS, Builders, CTM and many other store cards.
As soon as we receive proof of payment, we will send you your tracking number. If payment is received before 10:00 in the morning, the parcel will be posted the same day. When payment is received after 10:00, the parcel will be posted the following day. Please note, we DO NOT send parcels cash on delivery.
Although we do our absolute best to keep the website up to date, there may be times when items shown on the website are out of stock.
Also keep in mind that although we try to keep the photo's as true as possible, actual colour may differ slightly because of different monitor settings.
You will be charged a 15% handling fee on returned items.
You should inform us within 48 hours of you receiving the items that you want to return them. We will then send you a Credit note to complete. You have to return it to us together with the parcel and a copy of your invoice. We will only give you credit once we've received the parcel and are satisfied that everything is in order. All items should be in their original packaging and not opened or used. If you do not comply with the conditions above, you will not receive a credit from us.
In the case of a broken or faulty item, the above will apply except for the 15% handling fee. We do not charge a handling fee on broken or faulty items.
Postage will be for your account.
Please note, we DO NOT give cash refunds. We ONLY give credit or exchange the items for you.
No credit or exchange will be considered if you do not notify us in time as set out above.
